Visit
Venue Overview
The lobby generally opens one hour before showtime. Check the delivery method on your ticket order: for email, you can print at home or show the tickets a mobile device. For will call, pick up your tickets at the box office prior to your performance, located on Level 3 via the City Hall elevator, or street level from the North Park main entrance.
Restrooms are available for patron usage. Many artists provide merchandise for sale, and concessions may available before some performances. If you are planning on dining out before the show, there are several nearby restaurants within walking distance.
Dress Code
There is no dress code for attending LOH events. Please dress comfortably as you would in any public space. Coming to a show is a special occasion, so some of our patrons choose to dress up, but that choice is entirely yours. We do ask that you be aware of your choice of scents, colognes and perfumes, as you will be in fairly close quarters.
Arrival
Theater doors usually open 30 minutes before show time and we recommend arriving in Lebanon at least 45 minutes before the start of a show. Do your best to be prompt! For most shows, late patrons will wait outside the theater with an usher before being escorted into the theater during a suitable pause. This allows us to minimize the disturbance to the artists and patrons.
Experience
We sincerely hope you enjoy your visit to LOH; please do not hesitate to ask any staff member for help or assistance.
Don’t know what to expect when you visit LOH?
Check out our social story!
What is a social story?
A social story is a tool that helps people understand social situations and how to respond appropriately. These stories prepare someone for what they might see, feel, experience, hear, and more during their visit to Lebanon Opera House.
Directions
Located directly off the Lebanon Green (Colburn Park), LOH is easy to find and offers plenty of free parking options within immediate vicinity of the theater.
As you approach the Green, look for a large, red brick building with white columns and a clock tower on the north side of the park. LOH is accessible from street level at the front of the building and by elevator to the Lobby and Orchestra level through the City Hall entrance on the east side of the building.
From I-89 South (New Hampshire)
Take I-89 to Exit 17. Make a left from the exit ramp and follow Rt. 4 a few miles into downtown Lebanon.
From the North
Take I-89 to exit 18, make a right from the exit ramp and go a short distance to the stop sign. Turn left onto Hanover Street, and follow this about 1/2 mile to the Lebanon Green.
From Rt. 91 North (Vermont)
Go past Exit 1 and pick up exit to I-89 South. Take I-89 to exit 18, make a right from the exit ramp and go a short distance to the stop sign. Turn left onto Hanover Street, and follow this about 1/2 mile to the Lebanon Green.
From I-91 South (Massachusetts, Vermont)
Go to exit 10S and follow signs onto I-89. Take I-89 to exit 18, make a right from the exit ramp and go a short distance to the stop sign. Turn left onto Hanover Street, and follow this about 1/2 mile to the Lebanon Green.
Alternative Transit Options
Advance Transit
Blue and Red Line buses stop directly in front of Lebanon Opera House throughout the day. The last bus on the Red Line departs for West Lebanon at 6:15 pm, and the last bus on the Blue line departs for Hanover at 6:45. There is no bus service on weekends. Visit advancetransit.com for more information.
Active Transit
Outdoor bike racks are available adjacent to the City Hall entrance on the east side of the building. LOH is located a few hundred feet from the entrance to the Northern Rail Trail via Spencer Street or Campbell Street. Recommended bike routes from points North include Mount Support Road to Hanover Street, from the East along Mechanic Street, and from the West along the Northern Rail Trail or Bank Street. Biking from the South is possible for advanced cyclists via Rt. 120.
Parking
There is plenty of free parking on nearby streets and in the large public lots behind the theater.
On Street Parking: Free parking is available along Colburn Park (Lebanon Green) and surrounding streets.
Parking Lot: Public parking can be found in the lot directly behind Lebanon Opera House via Flynn Street and Court Street.
Lebanon Opera House strives to provide access to all events and programs to everyone regardless of age, ability, gender, sexual orientation, or economic standing. LOH endeavors to identify barriers to this goal and make improvements to ensure our venue can be accessed by all.
The lobby, box office, restrooms, and orchestra level of the theater are accessible by elevator, which is located through the City Office entrance on the east side of the building. This entrance is unlocked one hour prior to performance time. The balcony is not accessible by elevator.
If you need access to any accessible seats for a show that is either reserved seating or general admission, or if you would like specific access information, please contact boxoffice@lebanonoperahouse.org or call the LOH Box Office 603.448.0400.
Accessible Drop Off and Entrance Area
A temporary passenger loading area is available for drop-off and pick-up with a direct, no-elevation entrance into LOH. It is located in the front of the theater with accessible entry through the City Hall Main Entrance on the east side of the building. This entrance is unlocked one hour prior to performance time.
Elevators
The lobby, box office, restrooms, and orchestral level of the theater are accessible by elevator just inside the accessible City Hall Main Entrance on the east side of the building. Note: the balcony is not accessible by elevator.
Accessible Parking
Parking spaces in front and behind the theater are marked with signage.
Bike Racks
Bike racks are available in front of LOH and at the City Hall Main Entrance on the east side of the building.
Assistive Listening Devices
Assistive listening devices help to amplify and clarify sound by cutting down or eliminating ambient noise.
These devices are free of charge and may be requested in advance by emailing boxoffice@lebanonoperahouse.org or at the Box Office on the day of the event. An usher may also assist with this request. Please note the ALDs are not compatible with hearing aids.
There are two different forms of assistive listening headsets:
Form 1
Mono on-ear headsets, manually plug into the receiver. Compatible with any or no hearing devices. All headsets are tuned to the frequency of 72.9 megahertz (Letter E) which is the same frequency as Kendal.
Form 2
Neck loop: telecoil hearing aid compatible only. Once the neck loop is on and attached, the telecoil hearing aids may be manually connected to the receiver. Neck loop assistive listening devices contain small magnets for connectivity purposes.
Certified Service Animals
Also called assistance or helper animals, these certified working animals have been trained to perform tasks that assist people with disabilities.
Certified service animals are welcome at LOH anytime. Seating accommodations can be arranged by contacting the Box Office at 603-448-0400 or boxoffice@lebanonoperahouse.org
Changing Tables
A fold-down raised platform designed to allow a person to change a child’s diaper.
Changing tables can be located in both of the gendered restrooms (i.e. Men’s and Women’s) located in the LOH lobby.
Restrooms
Two gender-specific restrooms (i.e. Men’s and Women’s) may be accessed from the LOH lobby. Both lobby restrooms hold closed-door stalls.
Gender Inclusive Restroom
This private, single-stall restroom is available for use by anyone. Find it on Level 1 where the City of Lebanon meeting rooms are located.
All three LOH restrooms are wheelchair accessible.
Wheelchair Seating
These spaces in the theater are located among other patrons with enough room to provide your own seated chair.
We have multiple dedicated wheelchair seats in the orchestra section, each with designated companion seats. Request at time of purchase by contacting the Box Office at 603-448-0400 or boxoffice@lebanonoperahouse.org
Wheelchair Seating, Companion
These fixed seats in the theater are adjacent to a wheelchair seat where at least one companion can be seated. We have multiple companion seats in the orchestra section, each next to our dedicated wheelchair seats.
Request at time of purchase by contacting the Box Office at 603-448-0400 or boxoffice@lebanonoperahouse.org
Additional accessible seating may be available upon request at the time of ticket purchase. Visit our seating chart for more details. Please check the event listing for additional details, as the seating may vary on an event-by-event basis.
If you need access to any accessible seats for a show that is either reserved seating or general admission, or if you would like specific access information, please contact info@lebanonoperahouse.org or call the LOH Box Office at 603.448.0400.
Eat
Grab a bite at one of several excellent restaurants within walking distance or a short drive from LOH.
Walking Distance
Lebanon Village Pizza
45 Hanover Street
Lebanon, NH
603.448.1000
Lucky’s Coffee Garage
1 North Park Street
Lebanon, NH
Salt hill Pub
2 West Park Street
Lebanon, NH
603.448.4532
Three Tomatoes Trattoria
1 Court Street
Lebanon, NH
603.448.1711
Just down the road
King Arthur Baking Company
135 Route 5 South
Norwich, VT
802.649.3361
Stay
Fireside Inn & Suites
25 Airport Road
West Lebanon, NH
603.298.5900
Hilton Garden Inn Hanover-Lebanon
35 Labombard Road
Lebanon, NH
603.448.3300
Holiday Inn Express
121 Ballardvale Drive
White River Junction, VT
1.888.HOLIDAY
The Lyme Inn
1 Market Street
Lyme, NH
603.795.4894
I bought tickets through secondary market sources (i.e. “scalpers”) online or in person. Are my tickets legit?
LOH does not endorse using any third party ticket resale sources. Our Box Office can not resolve any issues involving them, such as lost tickets or bogus tickets. Tickets for all of our shows are sold via lebanonoperahouse.org, in person at the Box Office at Lebanon Opera House, or by phone at 603.448.0400.
Tickets are sometimes available through artists’ fan club sites as pre-sales or special VIP packages. Very rarely, LOH will authorize the sale of tickets for less than face value through third party vendors. When in doubt, always call to ask. LOH has the right to cancel ticket transactions that are suspected of being purchased for the sole purpose of reselling (scalping).
What time does the show actually start/when do doors open?
The time on your ticket is when the show is scheduled to start. Of course, some artists are more punctual than others! In the case of General Admission shows, be aware that there may be a line forming up to one hour before a show in the lobby.
Is there an opening act?
When possible, the inclusion of an opening act will be announced ahead of time, however artists will sometimes bring a surprise opener with them. Either way the show will start with the opening act at the advertised time and the headliner will follow. If a show is billed as “an evening with”, there is no opening act.
How do you define “Senior” and “Child” priced tickets?
Unless otherwise noted, prices for seniors are 65 and older and children are 17 and younger. On occasion, a show will have “student” pricing which includes any student currently enrolled in an educational institution, with a valid student ID. Children younger than two who will sit on a lap do not need a ticket.
What time does the show end?
This varies greatly with each show, but most are over before 10 pm.
What are your policies regarding photo/video/audio?
LOH does not allow flash photography as it can be distracting to other patrons. The individual artists often have their own policies, but many allow non-flash photography with personal use cameras and prohibit video recording. More restrictive photo policies will be posted and announced at the show.
Are shows ‘all ages’?
Unless otherwise noted, shows at Lebanon Opera House are all ages. Children younger than two will be admitted free (sitting on a lap), otherwise, everyone must have a ticket. For young children, please be aware that many events at LOH are loud (85dBA+); feel free to bring protective headphones for your child or use your hands to cover their ears. Certain shows may have age restrictions but that will be evident on the event sales page online.
What is your non-smoking policy?
Smoking and vaping are 100% prohibited and will not be tolerated. There are three designated smoking areas a short walk from the doors of LOH, including one across the street at the northeast corner of Colburn Park.
I ordered tickets online but didn’t receive the confirmation. What do I do?
When you successfully complete an online ticket purchase a confirmation number is displayed in the order window. If you don’t see this when ordering then your purchase has not been completed.
An email confirmation will also be sent. If you don’t receive the email check your spam or junk folder for the confirmation. If it’s not there, please call the box office.
I’ve lost my tickets. What do I do?
Call or stop by the box office and we will do our best to get you your tickets.
May tickets be refunded or exchanged?
All ticket sales are final and non-refundable. Tickets to some performances may be returned to the box office at any time before a show as a tax-deductible donation to Lebanon Opera House.
I ordered tickets online but I did not see an option to have my tickets mailed to me.
The following delivery methods are available from the “Your Ticket Selections” screen:
- Email – You will receive an email containing one or more attachments (PDF documents) that serve as printable or digital tickets.
- Will Call – No tickets will be sent to you. Simply show up at the box office on the day of the event(s) and provide your name.
Is food and alcohol available during the show?
Food and drink options vary for each show. Please check your pre-show email prior to your performance for details on concessions.
How do I request an appearance by my favorite artist?
We always welcome programming suggestions. You can email your recommendations to info@lebanonoperahouse.org.
May I dance during a performance?
During high-energy, music performances, you are allowed to stand at your seat. Please be courteous to those around you. You are also allowed to stand at the rear of the auditorium. All aisles must remain clear through the performance.
Will my bag be searched?
At this time, we are not intentionally searching bags. We do withhold the right to request a bag search if we suspect a patron is smoking or vaping in the venue, carrying food or alcohol, or has items intended to harm the audience. Patron may be asked to leave the premises.
How big is the Opera House?
The Opera House can seat over 700 patrons.