Policies

CONTACT
  Phone: 603.448.0400
  Email: Boxoffice@LebanonOperaHouse.org

HOURS
  Phone box office assistance is available Tuesday through Friday 12-5 PM and one hour prior to show time unless otherwise specified.
  In-person box office assistance is available Tuesday through Thursday 12-5 PM, Friday 12-5 PM by appointment, and one hour prior to show time unless otherwise specified.
  Ticket and gift card purchases can be made 24/7 online or by calling the box office during regular box office hours.

If you require additional assistance, please call 603.448.0400 or email Boxoffice@LebanonOperaHouse.org, voicemails and emails will be returned as soon as possible.

Closures: LOH is closed for all federal holidays (New Year’s Day, Martin Luther King, Jr. Day; Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veterans Day, Thanksgiving Day, and Christmas Day). In addition, LOH is closed the day after Thanksgiving and from December 26-31 for winter intermission.

Occasionally, LOH will close for staff training or development, notice of these occasions will be posted on the Box Office voicemail.

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TICKET POLICIES
Purchasing Tickets
To purchase tickets to an event online, just click the “buy ticket” button on the show page or the event listing.

*With the exception of school groups, all tickets must be paid for at time of order.*

Refunds & Exchanges
All ticket sales are final and non-refundable.
The show must go on — even during inclement weather and/or times of heightened public health concern. If an event is presented as scheduled, we are legally and financially obligated to pay the artists and crew. We are unable to issue refunds unless a show has been canceled.

Ticket Resellers
The Lebanon Opera House Box Office is the only authorized ticket seller for performances presented at LOH. We do not provide tickets to other sellers with the exception of occasional partnerships with local arts and other non-profit organizations.

Lebanon Opera House does not endorse purchasing tickets from scalpers, third party ticket sites, and/or ticket resellers. Tickets purchased from other sources are purchased at your own risk. If you buy from someplace other than our box office:

• We cannot guarantee that your tickets are legitimate.
• You may pay more than face value for the ticket or be charged exorbitant service fees.
• We cannot help you replace lost or stolen tickets.
• We cannot ensure that you are the only person who owns those tickets.
• You cannot be contacted with show cancellations, time changes, or other important performance information.

Buy safely! Buy from LOH!

Payment
Methods
We accept Visa, MasterCard, Discover, and American Express as well as cash and check.

Fees
The advertised price of most tickets includes service and processing fees. All sales are subject to a $3 per ticket Theater Preservation Fee that supports the maintenance, restoration, and improvement of the venue.

Ticket Delivery & Replacement
Delivery

• Email: Tickets are sent as a PDF attachment to the patron’s email. This PDF can be printed and brought to the event or opened directly on a smart device.
• Pick Up: Upon request, tickets can be printed and available to pick up at the LOH box office during regular business hours or beginning one hour before the performance.

Replacement
If you lose your tickets or cannot find your ticket confirmation email, please call the LOH Box Office to have your tickets resent to you.

Privacy Policy
To view our full privacy policy and understand how we use and protect your information, click HERE

Gift Cards
LOH gift cards are available year-round in amounts from $20-$200. They can be used for any performance for which LOH is selling tickets. To purchase a gift card, click HERE or stop in at the LOH Box Office.

EVENTS
Cancellations
In the unlikely event that a show is canceled, audience members will be notified via email. In addition, cancellation notices will be posted on the LOH website, social media channels, and voicemail.

Age Limits
Unless otherwise noted, shows at Lebanon Opera House are for all ages. Any show-specific age restrictions or recommendations will be clearly disclosed.

For most shows, children two years and younger can sit on a lap at no charge, but everyone over the age of two must have a ticket. Please call in advance to verify if your young child can attend for free.

Please note that many performances at LOH exceed a volume of 85 dBA which may affect very young children.

Waitlist
When an event reaches “sold-out” status, you may be able to sign up to be on a waitlist in case tickets become available. Click HERE to find the Waitlist Sign Up Form.

*Signing up for a waitlist does not guarantee tickets.

Health & Safety
Masking & Vaccincation
Unless requested by the artist, patrons will no longer be required to show proof of vaccination or negative test results at LOH events.

In addition, the City of Lebanon rescinded its mask ordinance in March 2022 and masks are optional but encouraged — and welcome — at LOH shows.

*Patrons must adhere to all health & safety protocols in place on the day of the performance and not the day of the ticket purchase.

ACCESSIBILITY
Elevator
The LOH lobby, bathrooms, and orchestra (main) level of the theater can be accessed by elevator.

The elevator can be accessed by entering through the ground floor city hall entrance on the side of the building. You can access the LOH lobby by taking the elevator to floor 3.

There is NO elevator access to the balcony.

Restrooms
Two gendered accessible restrooms can be located in the LOH lobby with an additional gender-neutral restroom located on floor 1.

Seating
All events at LOH have accessible and companion seating available. Please check the event listing for additional details, as seating can vary from event to event.

Other Accommodations
To learn about all of the other accessibility accommodations, visit our accessibility page by clicking HERE.