What info do we collect?
We are required to collect a certain amount of personal data through our website when you make a ticket purchase/reservation or a contribution. Additionally, we may request or collect information to help best manage your relationship with us. This helps to ensure that we can communicate with you efficiently. Select data may be shared with third party agents who assist us with payment processing and provision of our services (see Third Party section below).
This data may include:
- Full name
- Email address
- Phone number
- Physical/billing address
- Payment details (example: Card number, expiration, CVV)
- Browser/device information (example: IP address, time zone)
When purchasing tickets, you will be asked for your credit card number, expiration date, and CVV code. This information is encrypted in our database (see Security section below).
LOH utilizes the information you provide (including your ticket buying history) to promote our own activities, and you have the right to opt out of any or all of these forms of communication at any time.
Third Party Information Sharing
LOH does not sell or rent names, postal addresses, phone numbers, or email addresses. Organizations that sell tickets through Lebanon Opera House do receive select ticket buyer information upon request (example: name, email, phone). Lebanon Opera House is not responsible for any actions or offers sent by these organizations, but we try to ensure that our renters and partners do adhere to similar policies. We will not forward any information to them if patron permission has been denied.
Lebanon Opera House does not share donor lists or data.
Your Information’s Security
When you purchase tickets or make a contribution to Lebanon Opera House we collect payment information including credit card number, expiration date, and CVV code. Your credit card number and expiration date are encrypted in our database (using SSL technology for online transactions), and we never store the CVV code. Your credit card data is masked in our system (XXXXXXXXXXXX1234) and is viewable only by the people who have a need to know the full number in reference to a specific transaction only. Box office agents and LOH personnel cannot access this data.
Information is stored under physical, electronic, or procedural controls under standards established by the credit card industry. We participate in a security program which requires us to meet specific security measures to protect your credit card information. The software that we use is compliant with these regulations. These security measures are put in place to protect against the loss, misuse, and alteration of your account information.
Correcting and Updating Personal Information
If your personal information changes, such as your address, phone number, or email, we will gladly correct, update, or remove any data you have previously provided to us. You may change your personal information at any time by calling our Box Office during regular operating hours at 603.448.0400 Tuesday – Friday, noon to 5 pm.
We try to connect our audiences with new and familiar artists by sending emails and physical mailings regarding upcoming events and our general fundraising in support of the arts on our stage. At any time you can tell us what publications you want to receive. Simply update your opt-in information by calling the box office or unsubscribing from our email system (for electronic mail communications only). We comply with anti-spam regulations and we only want to send you information that you want.
We try to keep communications direct and relevant to you and your interests.
We use log files that help track actions occurring on our Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
Other Electronic Data Collection
Occasionally we use web beacons, tags, and pixels which are electronic files used to record information about how you browse our Site.
Last updated January 2024