Box Office Policies
As of 3/16/2020, the LOH Box Office will no longer process walk up sales. Please call 603-448-0400, extension 1 to reach the box office with help purchasing tickets or questions about events.
We are still in the process of reorganizing spring events — we appreciate your patience at this time. If you are a ticket holder for one or more of these events, you will be contacted by email as to the status of your order. If you want to confirm that we have the correct email address on file for you, please call us.
The LOH Box Office is open 12 pm-5 pm, Monday through Friday, except for holidays (see below), as well as one hour prior to events. Day-of-show ticket sales are generally available by phone or walk-up one hour before event start time in venue lobby. Please check the event listing for venue, pricing and ticket policy, as these vary from show to show.
In Person: Mon-Fri, 12-5pm: While City Hall is under renovation, we’ve temporarily moved to 2 West Park Street, Suite 289, above Salt hill Pub in Whippleplace building. Get directions here. Day of show: one hour before the performance in venue lobby, though end of intermission (if applicable). Please check event listing or ticket confirmation for venue information.
By Phone: 603.448.0400
To purchase tickets to an event online, just click the “buy ticket” button on the show page or the event listing.
*With the exception of school groups, all tickets must be paid for at time of order.*
Refunds and Exchanges
All ticket sales are final and non-refundable.
The show must go on–even during inclement weather and/or times of heightened public health concern. If an event is presented as scheduled, we are contractually obligated to pay the artists and crew are therefore unable to issue refunds. In the unlikely event a show is cancelled, audience members will be notified via email and/or phone as soon as possible. Cancellation notices will also be posted on LOH’s website and Facebook page.
Unless otherwise noted, shows at Lebanon Opera House are for all ages. Children two years and younger can sit on a lap with no charge, but everyone over the age of two must have a ticket. Any show-specific age restrictions or recommendations will be clearly disclosed. Please note that many performances at LOH exceed a volume of 85 dBA which may affect very young children.
All scheduled LOH events will be presented as planned. We are closely monitoring COVID-19 (coronavirus) developments and intend to do our part to model best health care practices. We are following protocols set forth by the Centers for Disease Control and Prevention (CDC), NH Department of Health and Human Services, and the City of Lebanon COVID-19 Response Team.
We are currently taking a number of precautions to protect LOH staff, volunteers, artists, and patrons including:
- Using CDC-approved cleaners to disinfect arm rests, seat backs, banisters, door knobs, bathroom fixtures, and other high-touch surfaces throughout the building.
- Providing ample access to gloves, hand sanitizer, and tissues—in the lobby, in the theater, backstage, and in artist support spaces.
- Monitoring the health of our staff and volunteers, encouraging anyone displaying flu-like symptoms to remain at home.
We take our role as a community gathering space very seriously and ask that each of you play a role in protecting the health of your neighbors as this situation unfolds.
Please remember to do the following to help prevent the spread of illness:
- Wash your hands often with soap and water for at least 20 seconds and/or use hand sanitizer with at least 60% alcohol
- Cover your coughs and sneezes with a tissue or your arm
- Avoid touching your eyes, nose, and mouth
- Stay home if you are sick
Symptoms of COVID-19 may appear 2-14 days after exposure and include:
- Shortness of Breath
If you develop symptoms AND have been in close contact with a person known to have COVID-19 or if you have recently traveled from an area with widespread or ongoing community spread of COVID-19 contact your healthcare professional to see if you should be tested.
We will keep you informed of any programming changes. In the meantime, please don’t hesitate to reach out if you have questions.
A Note About Ticket Resellers
The Lebanon Opera House Box Office is the only authorized ticket seller for performances presented at LOH. We do not provide tickets to other sellers with the exception of occasional partnerships with local arts and other non-profit organizations.
Tickets purchased from other sources are purchased at your own risk. If you buy from someplace other than our box office:
- We cannot guarantee that your tickets are legitimate.
- You may pay more than face value for the ticket or be charge exorbitant service fees.
- We cannot help you replace lost or stolen tickets.
- You cannot be contacted with show cancellations, time changes or other important performance information.
Buy safe! Buy from LOH!
We accept Visa, MasterCard, Discover and American Express as well as cash and check.
Theater Preservation and Service Fees
The advertised price of most tickets includes service and processing fees. All sales are subject to a $2.00 per ticket Theater Preservation Fee that supports the maintenance, restoration and improvement of the venue.
Ticket Delivery Methods
Email: Tickets are sent as pdf attachment to patron’s email. Please print and bring tickets to event, or open up pdf on your mobile device to show ticket for entry.
Will Call: Tickets will be printed and available to pick up at the will call table in the lobby, or by visiting the box office during normal business hours. Bring ID.
Ship: Upon request, tickets can be mailed if they are ordered more than seven days before the show. This carries a cost to the patron of $4 per order.
LOH gift certificates are available year-round and in any denomination. They can be used for any performance for which LOH is selling tickets.
All events at LOH have accessible and companion seating available upon request. Please request these seats when ordering tickets. An elevator is available for access to the lobby, box office, restrooms and orchestra level of the theater. There is NO elevator access to the balcony. Click here to see the basic LOH seating chart. Please check event listing for additional details, as seating can vary from event to event.
Accessible restrooms are located in the LOH lobby and on the fifth floor of City Hall.
Assistive listening headsets for hearing amplification are available at the box office station in the lobby free of charge.
Sign language interpretation and braille and large-print programs for LOH events are available upon request with 15 business days notice.
For specific access information, please contact the box office at firstname.lastname@example.org or call 603.448.0400 ext. 139.
LOH Holiday Closures: New Year’s Day, Martin Luther King, Jr. Day; Presidents’ Day, Memorial Day, Independence Day, Labor Day, Indigenous Peoples Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Day. In addition, LOH is closed for winter intermission December 26-31.