Box Office Policies
In Person: 51 North Park Street, the first office on the left as you enter the lobby.
By Phone: 603.448.0400
The box office is open 12 noon until 5 pm, Monday through Friday except for holidays when City Hall is closed. On show days, the box office opens at least one hour before the show and stays open through intermission.
To purchase tickets to an event online, just click the “buy ticket” button on the show page or the event listing.
By default, tickets ordered over the phone or online are held at will call, to be picked up at the booth in the center of the lobby starting one hour before the show. Your tickets can also be emailed to you to print or access on your smart phone.
Upon request tickets can be mailed if they are ordered more than seven days before the show.
Unless otherwise noted, shows at Lebanon Opera House are for all ages. Children two years and younger can sit on a lap with no charge, but everyone over the age of two must have a ticket. Any show-specific age restrictions or recommendations will be clearly disclosed.
The Lebanon Opera House box office is the only authorized ticket seller for performances presented at LOH. We do not provide tickets to other sellers with the exception of occasional partnerships with local arts and other non-profit organizations.
Tickets purchased from other sources are purchased at your own risk. If you buy from someplace other than our box office:
We cannot guarantee that your tickets are legitimate.
You may pay more than face value for the ticket or be charge exorbitant service fees.
We cannot help you replace lost or stolen tickets.
You cannot be contacted with show cancellations, time changes or other important performance information.
Buy safe! Buy from LOH!
We accept Visa, MasterCard, Discover and American Express.
Theater Preservation and Service Fees
The price of all tickets includes $1.50 theater preservation fee that supports the maintenance, restoration and improvement of the venue. All sales are subject to $1.50 per ticket service fee in addition to the ticket price that covers the cost of box office fees, supplies and staff.
LOH gift certificates are available year-round and in any denomination. They can be redeemed online and used for any performance for which LOH is selling tickets.
Group, senior (65 and older) and youth (18 and younger) discounts of 10% are available for many shows.
Refunds and Exchanges
All ticket sales are final and non-refundable. Tickets may be exchanged for another show or gift certificate, however, as long as they are received more than three days before the performance. A small exchange service fee may apply. Tickets may also be returned to the box office at any time before a show as a tax-deductible donation to Lebanon Opera House.
If an event is presented as scheduled, we are contractually obligated to pay the artists and are therefore unable to issue refunds. In the unlikely event a show is cancelled, audience members will be notified via email and/or phone as soon as possible. Cancellation notices will also be posted on LOH’s website and Facebook page.
All events at LOH have accessible and companion seating available upon request. Please request these seats when ordering tickets. An accessible elevator is available for access to the lobby, box office, restrooms and orchestra level of the theater. There is no elevator access to the balcony.
Accessible restrooms are located in the LOH lobby and on the fifth floor of City Hall.
Assistive listening headsets for hearing amplification are available in the box office free of charge.
Sign language interpretation and braille and large-print programs for LOH events are available upon request with 15 business days notice.
For specific access information, please contact the box office at firstname.lastname@example.org or call 603.448.0400 ext. 139.